Dimensions Crafts Customer Service
Posted on Tuesday, July 22nd, 2008 at 6:04 am
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Sharp XEA102 Cash Register $129.00 Sharp Cash Register XE-A102. High contrast LED, 14mm character height, drum printer, 8 departments, 80 price lookups, auto tax system, flash reporting, 4 clerk numbers, locking cash drawer, and media slot…. |
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Delivering Legendary Customer Service $28.8 Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the worlds service leaders. Author: Gallagher, Richard S. Binding Type: Paperback Number of Pages: 276 Publication Date: 2005/07/01 Language: English Dimensions: 9.00 x 6.00 x 0.62 inches |
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Service Management and Customer Satisfaction $111.53 Having served for five years as lecturer at Bahir Dar University, I feel that I am now on the right truck to understand the secret of success in academics. I held my first degree in Marketing and sales management and my second degree in Business Administration (MBA), both from Addis Ababa University, Ethiopia. Currently, I am pursuing my PhD degree with marketing specialization at the University of South Africa (UNISA) in the distance program. Besides, I have undertaken few academic researches in such areas as Business Process Reengineering and Tourism Marketing. Though the project considers one organization for the case concerned, the literatures reviewed and the concepts used are also applicable for similar service rendering organizations in other countries. I hope the research work will have invaluable insights about how organizations manage services and get customer satisfaction in return. Author: Aschalew Degoma, Durie Binding Type: Paperback Number of Pages: 72 Publication Date: 2011/04/20 Language: English Dimensions: 5.98 x 9.02 x 0.17 inches |
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Customer Satisfaction in Service Industries $69.23 his book will take readers through the area of modeling customer satisfaction. It goes through the concept of quality and shows how the customer satisfaction index can be used to measure the business excellence of an organisation. It also describes the role of customer satisfaction within an organisation and how this links in with an organisation’s total quality process. In addition to rationalising and ramifying the use of a customer satisfaction index it outlines various dimensions of customer satisfaction measurements and covers the necessary methodology along with justification and process of developing questionnaires. Finally, this book provides details of the results generated by three different models for customer satisfaction index and their comparisons with different data sets collected from the public and private sectors which incorperate South Yorkshire Police, the Yorkshire Purchasing Organisation and the World Congress for Total Quality Management.Professor Kanji, who is the Director of Kanji Quality Culture Ltd., is also Emeritus Professor of applied statistics at Sheffield Hallam University. He is also the founder editor of the two international journals namely, Journal of Applied Statistics and that of Total Quality Management. With a career spanning 38+ years in the field of statistics and quality, incorporating teaching, publishing journals and books, writing technical papers and presenting research findings around the world, Professor Kanji is an enthusiastic teacher, trainer, researcher and innovator. Having published more than 70 research papers and 15 books in Statistics and Total Quality Management, Professor Kanji is a very active fellow member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. He was appointed as Vice Chair of the International Chapter of the ASQ for Europe and the Middle East. In addition to presenting papers at other high profile international conferences he presents papers at the Annual ASQ Congress. He is a Fellow of the Institute of Statisticians and of the Royal Statistical Society, a Member of the International Statistical Institute and an Academician of the International Academy for Quality (IAQ). As a renowned teacher and consultant, his lectures have inspired audiences and individuals around the world and as Chairman of the EMPTQM group he has helped to develop a European Masters programme in Total quality management under the umbrella of EFQM. Professor Kanji has organised and chaired 8 World Congresses for Total quality Management, in the UK, Russia and Italy, Dubai and has been appointed by the European Commission to act as a technical expert for the development of the European Customer Satisfaction Index. Through his company, Kanji Quality Culture Ltd., he has introduced a Business Excellence Model to measure stakeholders’ satisfaction within organisations He has been appointed President of the European Society for Organisational Excellence (ESOE), Vice-President of t |
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Customer Service and Beyond $25.96 In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. Mushill details how to adjust to the change. Author: Mushill, Dawn Binding Type: Paperback Number of Pages: 296 Publication Date: 2008/09/01 Language: English Dimensions: 9.00 x 6.00 x 0.67 inches |
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Monitoring, Measuring, and Managing Customer Service $66.4 Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a firstclass customer service department. Goodman identifies the behaviors that constitute toplevel service, examines the results that kind of service produces, and shows how to measure it in terms of daily customer satisfaction. He provides managers with specific guidelines for developing, sustaining, and rewarding high levels of service from their customer service repswith emphasis on telephone contact, the primary link to customers for most companies. Author: Goodman, Gary S./ Goodman, Chong Hannah Binding Type: Hardcover Number of Pages: 192 Publication Date: 2000/04/28 Language: English Dimensions: 9.51 x 8.22 x 0.93 inches |
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Interview Mastery Customer Service $46.79 Interviews for customer focused positions are unique, and they can be tough. Most applicants fly by the seat of their pants and dont have a clue what is involved or what they will be asked. The whole point of this book is to give you knowledge knowledge that you can use to plan and prepare a winning strategy that will see you through to hearing the words youre hired in the shortest time possible. In this groundbreaking book, every aspect of the hiring process is described in detail. Common faults are highlighted, and tips and tricks are revealed so you can overcome obstacles that hold you back. You will learn valuable concepts and techniques to improve your mindset, appearance, communication and confidence. And, you will learn effective techniques for passing the group activities, individual assessments and formal interviews with flying colours. Author: Loren, Carrie Binding Type: Paperback Number of Pages: 194 Publication Date: 2011/07/20 Language: English Dimensions: 9.25 x 7.52 x 0.41 inches |
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Practical Handbook of Customer Service $342.52 Author: Blanding, Warren Binding Type: Hardcover Number of Pages: 584 Publication Date: 1990/11/30 Language: English Dimensions: 9.21 x 6.14 x 1.31 inches |
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The People Approach to Customer Service $33.74 Henry offers a plan for training everyone in an organization to exceed the expectations of internal and external customers. Author: Henry, Carl Binding Type: Paperback Number of Pages: 156 Publication Date: 2008/09/01 Language: English Dimensions: 8.50 x 5.50 x 0.33 inches |
